Privacy Policy

This policy covers how we use your personal information. We take your privacy seriously and we take all measures to protect your personal information. Any personal information received will only be used to fill your order. We do not share, sell, rent or trade personal information with third parties for any reason.

Refund Policy

Primesmm.com offers non-tangible irrevocable goods so we do not issue refunds once the order is accomplished and the product is sent.
As a customer you are responsible for understanding this upon purchasing any item at our site.
However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.

Therefore, we DO honour requests for the refund on the following reasons:

1. Non-delivery of the product :
   In some cases the process times are slower, and it may take a little longer for your orders to finish.
   In this case we recommend contacting us for assistance.
   Claims for non-delivery must be submitted to our support department in writing within 3 days from the order placing date. Otherwise the campaign will be considered completed.
2. Product not-as-described :
   Such issues should be reported to our support department within 3 days from the date of the purchase.
   Clear evidence must be provided proving that the purchased product is not as it is described on the website.
   Complaints which are based merely on the customer’s false expectations or wishes are not honoured. Our support team is always eager to assist you and deliver highly professional support in a timely manner.
3. All products are sold “as is”. The customer assumes the responsibility for the purchase, and no refunds will be issued.